Stay healthy at the speed of Prime

FAQs

1. What is One Medical?

   One Medical is a primary care practice for people across every stage of life. One Medical offers same and next-day in-office or remote visits, paired with 24/7/365 on-demand virtual care services through the One Medical mobile or web app, allowing members to seek care when and where it’s most convenient to them.

   One Medical is designed to better serve the needs of its patients and providers, including through thoughtfully designed and welcoming offices across the US, appointments that start on time, longer than industry average primary care appointments with providers, and on-site labs.

   One Medical provides a comprehensive and human-centered primary care experience, including preventive and everyday health visits, chronic care management, pediatric, mental health services, and more in a growing number of locations. Members enjoy access to 24/7/365 virtual care services through the One Medical app, which allows them to receive care from the comfort of home or on the go, whether it’s for acute needs at odd hours, or to simply manage follow-up needs and prescription renewals.

   Learn more about One Medical's services.

2. What makes One Medical different from other primary care and urgent care practices?

   One Medical’s philosophy is rooted in quality care, patient-centered design, and a smart application of technology. To deliver the best preventive medicine, acute care, and chronic condition management, One Medical provides medical professionals the time and tools to make the best decisions for your health.

   Each primary care provider places a strong emphasis on fostering patient-provider relationships based on trust and mutual understanding, taking the time to get to know you and your unique health story. Providers want to understand how your history and lifestyle affect your overall well-being, and they’ll collaborate with you to customize a plan that fits your life and helps you achieve your goals.

   One Medical providers aim to be your long-term health care advocates, partnering with you to manage your health issues and navigate complex medical decisions. By using diagnostic tests appropriately and avoiding overdiagnosis or unnecessary prescriptions, they empower you to make positive changes in your health and your life with newfound knowledge, support, and guidance. And because providers see fewer patients than typical primary care providers each day, they’ll have more time to spend with you to address your concerns. One Medical stays by your side every step of the way, helping you understand your care plan even after you leave the office.

3. Does a One Medical membership come with my Amazon Prime membership?

   No, One Medical membership is not included as part of an Amazon Prime membership, but can be purchased for an additional $9/mo for the first member and $6/mo for up to five additional members (an exclusive discount price for Prime members). Terms apply.

4. I’m a current One Medical member. Can I take advantage of this offer?

   Yes, current One Medical members can apply these Prime savings to their existing One Medical membership. After you purchase a new One Medical membership through Prime, log in to your One Medical account to update your membership and receive a prorated refund. Your membership start and renewal date will be modified to reflect the date you purchased the new membership and future billing will occur according to the terms.

5. I’m not a Prime Member. Can I still purchase a One Medical Membership?

   Yes! You can join One Medical here.

6. Why is there a membership fee?

   The One Medical membership fee covers access to One Medical’s on-demand and asynchronous virtual care services as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

   The Membership Fee is not a covered benefit under most health insurance plans.

   One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.

   Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee.

7. Can I cancel my membership at any time?

   Your membership continues until canceled. If you have purchased via Amazon, you can cancel at any time by visiting the Memberships & Subscriptions section in Your Account, choosing “One Medical Membership,” clicking “Manage Membership,” and following the instructions on the screen.

8. Does One Medical accept insurance? Is One Medical the same as insurance?

   One Medical is not insurance. We accept most major insurance plans as well as Medicare and bill for services through your insurance — just like a typical doctor's office. Learn more about the insurance One Medical accepts.

9. How do I get care with One Medical?

   One Medical members and patients can book appointments at any of the offices across the US. We recommend checking with One Medical’s office prior to making an appointment to ensure your insurance plan is accepted at the office you plan to visit, as this might vary based on location.

   Learn more about One Medical office locations

   If you don’t have a One Medical location nearby, you can still benefit from a One Medical membership. You'll be able to get care right from your phone, 24/7, with on-demand care nationwide via Video Chat or Treat Me Now at no extra cost. And, if you travel to a city with a One Medical office, or if One Medical opens an office near you, you can book an appointment via the app to see one of our providers in person or via remote visit.

   Depending on your location, there may be a requirement that One Medical first see you over video (or in person) before One Medical can provide virtual care to you.

10. What services does One Medical offer?

    We’re a membership-based primary care practice that provides comprehensive care for your body and mind. In addition to preventive care, our providers can help you navigate any health issue, including illnesses and injuries, sleep problems, stress, sexual health, chronic conditions, mental health, sports medicine, and more. And if it turns out you need to see a specialist, we’ll help refer you to one near you. Learn more about our services.

11. Does One Medical offer pediatric care for my kids?

    Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.

12. I’m 65+ years old and on Medicare. Does One Medical have an offering for me?

    One Medical provides comprehensive primary care for seniors on Medicare who can receive care in-person. Learn more about One Medical's primary care for seniors.

13. I only have Medicaid. Can I receive care from One Medical?

    Except for residents of Washington, D.C., One Medical cannot care for individuals only on Medicaid.